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Submitted 2 days ago

Shopee Order Not Received

Current State
pending_actions Waiting for response (2 days)

Next step: Wait for response or follow up in 2 days

trending_up Escalated

Case Progression

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Issue submitted

You reported that your Shopee order has not been received.

2 days ago
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Escalation sent

We reached out to the merchant and logistics provider on your behalf.

1 day ago
pending

Waiting for response

Awaiting a reply from the seller to confirm the order status.

Current Status
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Resolved

The issue will be closed once the order is received or refunded.

Pending
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If there's no update, we will automatically follow up in 2 days.

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